One platform for UK Registered Providers covering the RSH Consumer Standards self-assessment, Awaab's Law live tracker with statutory 24h / 14d / 7d timers, the 22 Tenant Satisfaction Measures with RSH-format CSV export, the Housing Ombudsman Complaint Handling Code self-assessment, and an AI-drafted Annual Report to Residents.
Every module in the Social Housing Pack maps to a specific statutory framework — no generic compliance fluff. If RSH or the Ombudsman asks for evidence, you can show it in one click.
37 controls across all four Consumer Standards (Safety / Transparency / Neighbourhood / Tenancy). Self-rate, attach evidence, AI-suggested document matches via vector search, one-click Create CAPA from any gap.
Live statutory timers from the moment a hazard is reported — 24h emergency inspection + repair commencement (Phase 1, Oct 2025), 14d investigation + 7d repair plan (Phase 2, 2026). AI triage at intake, breach detection at 09:00 UK daily, Telegram + email alerts.
The 22 TSMs — 12 perception (survey-based) + 10 management. Monthly or annual capture, sample-size and methodology tracking, year-on-year trend charts, 30 June submission countdown, RSH-format CSV export.
Per-building golden thread for higher-risk buildings (7+ storeys / 18m+) under the Building Safety Act 2022. Link FRA, fire strategy, structural reports, and modification history from the document library.
The mandatory annual self-assessment against the Housing Ombudsman Complaint Handling Code (effective April 2024). Eight sections, compliance scoring, improvement actions, board approval trail, submission status state machine.
AI-drafted from your own data — RSH compliance, Awaab activity, TSMs, complaints, building safety. Resident-friendly UK English, editable in-page. Copy + paste into your house style template.
The point of buying a platform vs running another tracker is that it actually does the timing for you — and tells you when something is about to go wrong.
Awaab's Law deadlines are calculated from the moment a hazard is reported. A daily scan checks every open hazard at 09:00 UK and writes a breach record + fires Telegram + email if a deadline is missed. No human has to remember to look.
Click any RSH control — PICMS vector-searches your document library for matching policies, procedures, audit records. Top 5 with confidence scores. You don't have to remember where you filed the FRA from 2024.
Mark a control as "Gap identified" → one button creates a CAPA with the right priority (critical=14 days, high=30 days, standard=60 days), the right owner, and a link back to the control. Same workflow CAPA managers already use.
Four social-housing regulatory sources (RSH publications, Housing Ombudsman determinations, DLUHC policy news, Awaab's Law statutory guidance) are auto-scanned. Critical / high items bridge into your legal register as they happen.
Claude Sonnet drafts the resident-friendly version from your live data — TSMs, RSH compliance, complaints, building safety. You edit and publish; the final product is yours but the blank-page tax is gone.
If you're a housing consultant managing multiple RP clients, every workspace can carry your branding — RAMS, reports, emails, the dashboard. Sell PICMS as your platform.
One price. All seven modules. Cancel any time.
Already on Professional, Certification, or Enterprise? Add Social Housing as a pack for an extra £149/month.
Book a 30-minute call and we'll set your organisation up with you. Cancel any time.
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